1. The service
GrantConsole is post-award grant management software for nonprofit organizations. It helps you track obligations, budgets, evidence and reports; it does not provide legal, accounting, audit or grant-compliance advice. Verify obligations against the applicable award, funder guidance and your own advisers.
2. Trials, plans and billing
- New workspaces receive a free trial of every feature. No payment details are collected for the trial. When it ends the workspace becomes read-only until a plan is chosen; nothing is deleted.
- Plans are described on the pricing page. Monthly plans renew every month and annual plans renew every year, automatically, until cancelled. You will be charged the then-current price for your plan at each renewal; we give at least 30 days' notice by email before any price increase takes effect.
- Card payments are processed by Stripe. Annual plans may instead be invoiced and paid by ACH or check, due within 30 days.
- Each plan has limits on active grants, seats and storage. When a limit is reached the product tells you and offers an upgrade; nothing is silently blocked or deleted.
3. Cancellation and refunds
- An owner can cancel at any time from Settings → Billing or by emailing support. Cancellation takes effect at the end of the current billing period; the workspace stays fully usable until then and read-only afterwards.
- Monthly fees are not refunded for partial months. If you cancel an annual plan within 30 days of its first payment we refund it in full; after that, annual fees are not refunded for the unused portion, except where the law requires otherwise.
- If we materially reduce the service and cannot fix it within a reasonable time after you tell us, you may cancel and receive a pro-rated refund of any prepaid, unused fees.
4. Your data
- Your organization owns everything it enters. We process it only to provide, secure and improve the service, as described in the privacy notice, and never sell it or use it to train models.
- You can export your records at any time and delete the organization from Settings.
- You are responsible for the accuracy of what you enter and for having the right to upload the documents you attach.
5. Accounts and acceptable use
- Keep your password confidential and tell us promptly about any unauthorised use. You are responsible for activity under your organization's seats.
- Do not use the service to store information you are not permitted to store, to send unsolicited messages, to probe or disrupt the service or other systems, or for anything unlawful.
- The public demo is shared and reset daily. Use only the seeded example records and never enter real personal, financial or funder information.
6. Availability and support
We aim to keep the service available at all times and to fix problems quickly, but it is provided “as is” without a guaranteed uptime level during this launch period. Support is by email at support@grantconsole.com; we answer within one business day.
7. Liability
To the fullest extent permitted by law, GrantConsole's total liability for any claim arising out of the service is limited to the fees you paid in the twelve months before the claim, and neither party is liable for indirect, incidental or consequential loss. Nothing in these terms limits liability that cannot be limited by law.
8. Changes and contact
We may update these terms; material changes are emailed to workspace owners at least 14 days before they take effect. Questions about these terms may be sent to support@grantconsole.com.